AFS Resources
Frequently Asked Questions
Q: Can my company keep its existing providers?
A: AFS offers a non-intrusive program; it is not our goal to either interrupt
client-provider relationships or limit your company's select group of providers.
Q: Will working with AFS compromise my current service levels with my core
group of carriers?
A: No. Your service levels will not change. AFS works, in collaboration with
your company, to exceed your current level of service with your core group of carriers.
Q: Does AFS replace the role and responsibilities of my company Traffic Manager?
A: Absolutely not. In fact, once we are selected to put our services to work
for you, we work closely with many departments within your organization. One of
those being the Traffic Manager, who plays a vital role in helping bring the planned
savings to the bottom line.
AFS Customer Service
For AFS, being customer-centric is not just a cliché but a philosophy that
AFS practices continuously to take care of our customers. All AFS employees, including
executives, department managers, business analysts and each individual employee
have totally committed themselves to:
- Building open, honest long-term partnerships with our customers.
- Fulfilling promptly, efficiently and courteously, every undertaking given by our
customers.
- Being flexible in order to adapt to the changing needs of our customers.
For personalized service, please contact our
customer service department. AFS customer service representatives are on
stand-by to provide you an outstanding customer experience.
Canada Shipping Information
AFS Technical/Web Support
AFS technical support analysts are responsible for supporting AFS Web-based services
and programs. For technical or web-related questions and/or concerns regarding AFS
services, please contact AFS Technical/Web Support.
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